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Shipping Policy

Shipping & Delivery

Shipping policy

How orders are processed, dispatched and delivered from our Switzerland facility, and what to do if something goes wrong along the way.

Order processing

Orders placed before the daily cutoff on a business day are prepared and dispatched the same day from our facility in Switzerland. Orders placed on weekends or Swiss public holidays are processed on the next business day. You will receive a confirmation email with tracking as soon as your parcel leaves us.

Free shipping

Shipping is free on orders of $149 USD or more. Below that, rates are calculated at checkout based on your delivery address and the service you choose. Orders of $199 USD or more also include a free 10ml vial of bacteriostatic water, added automatically — no code needed.

Estimated delivery times

We ship internationally. Most orders arrive within 3–5 business days after dispatch, though this is an estimate rather than a guarantee. Transit time varies with:

  • Your destination country and how far it is from Switzerland
  • Customs clearance in the destination country
  • Carrier network conditions and weather disruption
  • Peak shipping periods

Deliveries to regional or remote addresses may take additional time.

Packaging

Every order ships in plain outer packaging with nothing on the label that indicates what is inside. Materials are packed temperature-consciously to protect peptide integrity in transit.

Tracking your parcel

A tracking number is issued the moment the carrier scans your parcel. If your order shipped within the last few hours, the carrier may not have updated their system yet — this is normal. You can check status any time on our Track Your Order page. If you have not received tracking within 24 hours of ordering, email help@swiss-tides.com.

Address accuracy

You are responsible for the delivery details entered at checkout. Swiss Tides is not liable for delays or failed deliveries caused by an incorrect or incomplete address. If you spot a mistake, contact us immediately and we will correct it if the parcel has not yet been dispatched.

Customs and import duties

International orders may be subject to import duties, taxes or customs charges levied by the destination country. These are set by your local authorities, are outside our control, and are the recipient’s responsibility. Please check your country’s import rules before ordering.

Delays and lost parcels

Delays can happen for reasons outside our control — carrier backlogs, customs holds, weather, public holidays. If your order has not arrived in a reasonable timeframe, contact us with your order number and we will open an enquiry with the carrier on your behalf.

Damaged or incomplete orders

If your order arrives damaged or something is missing, tell us within 48 hours of delivery. Include your order number and clear photographs of both the packaging and the contents so we can resolve it quickly. See our Refund Policy for how returns and replacements are handled.

All Swiss Tides products are supplied strictly for laboratory research use only. They are not medicines and are not intended for human or veterinary consumption.

Last updated: 27 July 2026

Ask us anything

Compounds, batch reports, shipping to your country, an order that needs chasing — send it over and a human answers. Mon–Fri, 9am–6pm CET.

We reply by email, usually the same working day. No newsletter, no sharing your address.

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Real Stories, Real Results

See what our customers are saying about Swiss Tides

4.9
“Third order this year, same quality every time.”
I was sceptical about ordering direct from a lab instead of a reseller, but the batch numbers match the COAs every single time. Packaging is discreet, and it lands faster than the UK suppliers I used before.
Marcus T.VERIFIED CUSTOMER
Verified COAsFast Shipping
5.0
“Finally a supplier that actually answers.”
Ordered on a Friday afternoon and it still went out same day. I had a question about storage and got a real reply on Monday morning, not a copy-paste. That alone puts them ahead of everyone else I have tried.
Hannah M.VERIFIED CUSTOMER
Same-Day DispatchReal Support
4.9
“The COA is right there on the page.”
What sold me was not the price, it was being able to click the Janoshik report for my batch before I bought. Every vial arrived sealed, labelled and matching. No guesswork, which is exactly what I want.
Chris D.VERIFIED CUSTOMER
Janoshik TestedNo Guesswork
5.0
“Been ordering since 2024, never a problem.”
Swiss Tides has been my supplier for over a year now. Same vials, same labels, same turnaround, order after order. Consistency is the whole game with this stuff and they have never slipped.
Owen R.VERIFIED CUSTOMER
ConsistentRepeat Buyer
4.8
“Arrived in Australia in eight days.”
I expected customs to swallow it. Tracked the whole way, plain outer box, nothing on the label that gives anything away. Reordered the week it landed and the second one came just as quickly.
Rachel P.VERIFIED CUSTOMER
Ships WorldwideDiscreet Packaging
5.0
“Good to see a real lab going direct.”
There are too many middlemen in this space repackaging whatever they can get. Buying from the people who actually compound and test it, with the paperwork to prove it, is worth the few extra dollars.
Nathan P.VERIFIED CUSTOMER
Direct From LabGreat Value