Shipping policy
How orders are processed, dispatched and delivered from our Switzerland facility, and what to do if something goes wrong along the way.
Order processing
Orders placed before the daily cutoff on a business day are prepared and dispatched the same day from our facility in Switzerland. Orders placed on weekends or Swiss public holidays are processed on the next business day. You will receive a confirmation email with tracking as soon as your parcel leaves us.
Free shipping
Shipping is free on orders of $149 USD or more. Below that, rates are calculated at checkout based on your delivery address and the service you choose. Orders of $199 USD or more also include a free 10ml vial of bacteriostatic water, added automatically — no code needed.
Estimated delivery times
We ship internationally. Most orders arrive within 3–5 business days after dispatch, though this is an estimate rather than a guarantee. Transit time varies with:
- Your destination country and how far it is from Switzerland
- Customs clearance in the destination country
- Carrier network conditions and weather disruption
- Peak shipping periods
Deliveries to regional or remote addresses may take additional time.
Packaging
Every order ships in plain outer packaging with nothing on the label that indicates what is inside. Materials are packed temperature-consciously to protect peptide integrity in transit.
Tracking your parcel
A tracking number is issued the moment the carrier scans your parcel. If your order shipped within the last few hours, the carrier may not have updated their system yet — this is normal. You can check status any time on our Track Your Order page. If you have not received tracking within 24 hours of ordering, email help@swiss-tides.com.
Address accuracy
You are responsible for the delivery details entered at checkout. Swiss Tides is not liable for delays or failed deliveries caused by an incorrect or incomplete address. If you spot a mistake, contact us immediately and we will correct it if the parcel has not yet been dispatched.
Customs and import duties
International orders may be subject to import duties, taxes or customs charges levied by the destination country. These are set by your local authorities, are outside our control, and are the recipient’s responsibility. Please check your country’s import rules before ordering.
Delays and lost parcels
Delays can happen for reasons outside our control — carrier backlogs, customs holds, weather, public holidays. If your order has not arrived in a reasonable timeframe, contact us with your order number and we will open an enquiry with the carrier on your behalf.
Damaged or incomplete orders
If your order arrives damaged or something is missing, tell us within 48 hours of delivery. Include your order number and clear photographs of both the packaging and the contents so we can resolve it quickly. See our Refund Policy for how returns and replacements are handled.
Last updated: 27 July 2026
