This Privacy Policy describes how Swiss-Tides ("Swiss-Tides," "we," "us," or "our") collects, uses, and protects personal information when you visit swiss-tides.com or place an order with us. By using the Site, you consent to the practices described below.
1. Information We Collect
We collect information you provide directly to us, including:
- Account details — first and last name, email address, phone number, date of birth, password (stored as a salted hash).
- Order details — shipping and billing address, items purchased, payment confirmation tokens (we do not store full card numbers; those are handled by our payment processor).
- Communications — messages, support requests, and other content you submit through forms, email, or chat.
- Eligibility attestations — confirmations that you are over 21 and that any purchase is for laboratory research use only.
We also collect technical information automatically, including IP address, browser type, device identifiers, referring URL, and aggregated analytics about how the Site is used.
2. How We Use Your Information
We use personal information to:
- Process and fulfill orders, including verifying identity, calculating tax, and arranging carrier delivery.
- Communicate with you about your account, orders, shipping updates, and policy changes.
- Provide customer support and respond to inquiries.
- Send marketing communications where permitted by law, with an unsubscribe option in every message.
- Detect, prevent, and respond to fraud, security incidents, and prohibited use.
- Comply with legal obligations and enforce our Terms and Conditions.
3. Sharing of Information
We do not sell personal information. We share information only with:
- Payment processors to authorize and capture payment.
- Shipping carriers (e.g. USPS) to deliver orders.
- Email and chat providers that we use to send transactional and marketing messages.
- Analytics and security vendors that help us run the Site safely.
- Law enforcement or regulators when required by valid legal process.
All vendors are bound by data-protection agreements that limit their use of your information to providing services on our behalf.
4. Cookies and Tracking
We use first-party cookies to keep you signed in, remember cart contents, and run essential Site features. We use limited analytics tools to understand aggregate usage. You can disable cookies in your browser, but doing so may break parts of the checkout flow.
We do not use third-party advertising cookies. We do not sell or share personal information for targeted advertising as defined by the California Consumer Privacy Act (CCPA).
5. Data Retention
We retain personal information for as long as your account is active and for a reasonable period afterward to comply with tax, accounting, and legal-record-keeping requirements. Order records are typically retained for at least seven years. You may request deletion of your account by emailing help@swiss-tides.com; some records may be retained where the law requires.
6. Your Rights
Depending on your state of residence, you may have the right to:
- Request a copy of the personal information we hold about you.
- Correct inaccurate information.
- Request deletion of your personal information.
- Opt out of marketing communications.
- Appeal a refusal of any of the above requests.
To exercise these rights, contact help@swiss-tides.com with your name, the email address on file, and a description of your request. We may need to verify your identity before fulfilling the request.
California residents have additional rights under the CCPA. We do not sell personal information and have not done so in the prior twelve months.
7. Security
We protect personal information using industry-standard safeguards including TLS encryption in transit, encrypted storage of sensitive fields, restricted access controls, and regular security reviews. No method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children
The Site is not directed to children. We do not knowingly collect personal information from anyone under 21. If you believe a minor has provided information to us, contact help@swiss-tides.com and we will delete it.
9. Changes to This Policy
We may update this Policy from time to time. Material changes will be posted on the Site with a revised effective date. Continued use of the Site after the effective date constitutes acceptance of the updated Policy.
10. Contact
Swiss-Tides
Email: help@swiss-tides.com
Site: swiss-tides.com/contact